Getting Started

Q: How do I create an Ecquire account?

Visit www.ecquire.com to register for a free trial.

Q: Do I need a smartphone to use Ecquire Mobile?

Not at all. Ecquire works from any US phone, via text messaging. View text messaging instructions. If you have an iPhone or a BlackBerry, you can download the app.

Q: How do I create my first card?

Click Cards in the menu bar. Click on Card Name at the top of the card, and hit the Save button. Enter as much or as little data as you'd like. Just remember to save often! We recommend testing the card by sending it to yourself first to see what your card will look like.

Q: How do I create multiple cards?

(First, make sure you’re subscription plan includes multiple cards, and that you haven’t already created your maximum amount of cards. You may always edit your subscription in the settings tab.) Click Cards in the menu bar. Click Create New Card to create a new card. A new blank card will appear and you may begin entering the appropriate data. You’ll notice that more than one card appears as an option now. Tip: We recommend choosing an obvious label for your cards so that you can easily remember which card contains what information. For example, one of your cards contains your resume, you may call that card “resume”.

Q: How do I change a card’s label?

Edit the label of your card by clicking on it at the top of your card.

Q: What is an SMS key?

Only if you are using Ecquire from a mobile phone by text messaging, the SMS key indicates which card you’d like us to send for you. Think of it as your secret code letter for a card. Visit the Mobile section for more information.

Q: How can I test to see what the card looks like to a recipient?

Ecquire makes it easy to preview your card. Click Cards in the menu bar. Use the send box (to the right of your card) to send that card to any of your email accounts, whether your mobile device or desktop. The technology behind Ecquire is optimized for all browsers and mail clients, meaning your card will look great no matter who is opening it.

In Action

Q: I want to send my card using my mobile phone. What do I do?

Ecquire's patented technology works from any phone. Although we've created applications for BlackBerry and all iPhone models, you can use Ecquire from any phone through the text message application. Text the email address of the person you are meeting to 77950 and we'll send which card you’d like. Learn more about text messaging in the Mobile section. If you have a blackberry or iPhone, we recommend downloading our free applications to optimize your time with a potential client or customer.

Q: I have a Blackberry - where can I get the Ecquire application?

Use your Blackberry browser to visit www.ecquire.com and you will be automatically redirected.

Q: I have an iPhone - where can I get the Application?

Visit the iTunes App Store and search for Ecquire.

Q: I have an Android, Palm, or Windows Mobile phone

We are currently developing a mobile web application that is universally compatible with all smartphones. Until that is released, the best way to send Ecquire cards is by text messaging. View text messaging instructions by visiting the Mobile section.

Q: Why can't I log in? I already have an account.

Your free trial may have expired, or your account may be paused. Use a computer to log on to www.ecquire.com to determine the status of your account.

Q: I have a BlackBerry, but it says my device is not compatible. What models are supported?

Ecquire supports these models:
Bold 9000 and up
Curve 8500 and up
Storm 9500 and up
Tour 9630

Don’t forget you can still use the service with a text message application. Visit the Mobile section for more information.

Q: How can I edit my cards and view contacts using my mobile phone?

All those features are available by signing into your account via a computer.

Q: Does my recipient need to be an Ecquire user?

Not at all. Your recipient doesn't even need to have a phone - just an email address.

Qualifying Leads with Analytics

Q: How can I find out if a recipient opened my card, clicked on my links, or downloaded an attachment?

Visit the Contacts section of the site. Click on the analytics tab and there you will see the list of contacts that you have electronically acquired through the service. Click on the contact you are interested in knowing more about. Click the analytics tab. Ecquire’s analytics technology returns no false positives. For a small minority of recipients (such as those behind corporate “whitelist” firewalls) there may be a false negative, but only regarding the opening of cards.

Q: What is a “Social Web Lookup?”

Ecquire incorporates a data mining technology that indexes publicly available social network data (from Facebook, LinkedIn, MySpace, Twitter) and other web service data (online newspapers, Pandora, Amazon Wishlists). This allows you to get to know your client better by quickly finding them on Facebook, LinkedIn, and other social networks to connect with them. It also allows you to learn more about them, by seeing what content they’ve publicly shared online. This feature is accessible via the contacts page, under the Uncovered tab.

Q: I noticed for a few of my contacts that little or no information shows up. Why is that?

There are many possible reasons why Ecquire may not have discovered all the information about your contact. The most common reason is that the email provided is not the email your contact used to register for social networks such as LinkedIn and Facebook. Many people own multiple email addresses: some for work and some for home usage.

Enterprise

Q: My company just purchased an enterprise account. How do I create an account through my company?

You should expect an internal email from your company account manager containing a Group Code. Enter this group code upon registration to ensure your account is assigned the correct features and billing configuration.

Q: How do I Integrate with my CRM?

Talk to us. This is much easier to do than to explain, so please email us at corporate-sales@ecquire.com. Please list a few times you would be available and would like us to call you.